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Frequently Asked Questions
What types of camping gear do you offer?
We provide a wide range of camping essentials, including tents, sleeping bags, cookware, portable furniture, hiking accessories, and safety equipment. Our products are designed to enhance your outdoor experience.
Do you offer discounts for bulk purchases?
Yes, we provide discounts for bulk orders. Please contact our sales team for personalized quotes and assistance. Corporate and event orders are also eligible for special rates.
Can I return or exchange products?
We have a hassle-free return and exchange policy. Products can be returned or exchanged within 30 days of purchase, provided they are unused, undamaged, and in original packaging. For detailed terms, refer to our return policy page.
Are your products eco-friendly?
We are committed to sustainability. Many of our products are made from recycled and eco-friendly materials, ensuring minimal environmental impact without compromising quality.
Do you ship across India?
Yes, we offer reliable shipping services across India, with delivery times typically ranging from 3 to 7 business days depending on your location. Expedite shipping options are available for select areas.
How do I choose the right tent size?
Choosing the right tent size depends on the number of occupants and gear. For example, a 2-person tent accommodates two individuals with minimal gear, while larger options suit family needs. Refer to our detailed size guide for more help.
Can I track my order?
Yes, tracking is available for all orders. Once your order is dispatched, we will send a tracking number and instructions via email or SMS to help you monitor the delivery status in real time.
What payment methods do you accept?
We accept multiple payment methods, including credit cards, debit cards, UPI, net banking, and cash on delivery. International payment options are available for certain regions.
Do you provide product warranties?
Yes, most of our products are covered under a manufacturer’s warranty, which ensures peace of mind for your purchase. Check the individual product descriptions for specific warranty terms and conditions.
How do I contact customer support?
Our customer support team is available via email at [email protected] or by phone at +918792092014 from Monday to Saturday, 9:00 AM to 6:00 PM IST. Feel free to reach out with any questions or concerns.